Privacy Policy
This policy explains what personal data SELVELL collects when you visit this store or place an order, why we collect it, and what rights you have over it.
Who is responsible for your data
SELVELL is the data controller for the personal data described in this policy. You can reach us about any data question through the form on our Contact page.
What we collect
Information you give us
- Order information — your name, delivery address, billing address, email address and phone number.
- Payment information — handled by our payment processors. We do not receive or store your full card number.
- Correspondence — anything you send us through the contact form or by email.
- Marketing preferences — if you subscribe to emails, your address and the fact that you consented.
Information collected automatically
- Device and browsing data — IP address, browser and operating system, referring pages, and the pages you view on this store.
- Cookies and similar technologies — used to keep your cart working, remember your session, and measure how the store is used.
Why we use it
- To process and deliver your order, and to contact you about it (performance of a contract).
- To provide customer support and handle returns (performance of a contract).
- To detect and prevent fraud, and to meet accounting and tax obligations (legal obligation and legitimate interests).
- To improve the store and understand how it is used (legitimate interests).
- To send marketing emails, where you have consented (consent, which you can withdraw at any time).
Who we share it with
We share personal data only with the service providers we need to run the store:
- Shopify, which hosts this store and processes orders.
- Payment processors, to take payment securely.
- Shipping carriers and fulfilment partners, to deliver your order.
- Email and analytics providers, where used.
We do not sell your personal data.
International transfers
Some of these providers operate outside the European Economic Area. Where data is transferred outside the EEA, it is done under the safeguards permitted by data protection law, such as the European Commission's standard contractual clauses.
How long we keep it
Order records are kept for as long as required by tax and accounting law, typically several years. Marketing data is kept until you unsubscribe. Support correspondence is kept for as long as needed to resolve the matter and for a reasonable period afterwards.
Your rights
If you are in the European Union or the United Kingdom, you have the right to access your data, correct it, have it deleted, restrict or object to its processing, and receive it in a portable format. Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, contact us through the Contact page. You also have the right to lodge a complaint with your national data protection authority.
Cookies
Cookies that are strictly necessary keep the store working — they hold your cart and your session. Other cookies measure usage or support marketing. You can control cookies through your browser settings, though blocking the necessary ones will stop parts of the store from working.
Children
This store is not intended for children, and we do not knowingly collect data from anyone under 16.
Changes
We may update this policy. The version published on this page is always the current one.