Returns

If the pillow is not right for you, you can return it. This page explains how, and what happens next.

Your return window

You may return your order within 30 days of receiving it.

If you are a consumer in the European Union or the United Kingdom, you also have a separate statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason. The 30-day window above is offered in addition to that right and does not replace or reduce it.

Condition of returned items

Because a pillow is an item that comes into direct contact with your face and hair, we ask that returns are in a resaleable condition: unused or lightly used, clean, odour-free, and returned with the cover and any packaging you still have.

We cannot accept returns of pillows that are soiled, stained, damaged through use, or that show signs of having been washed incorrectly. If a returned item arrives in that condition we will contact you before making any decision, and we will not simply keep it without telling you.

This does not affect your rights where an item is faulty or was not as described — see Faulty or incorrect items below.

How to start a return

1. Send us a message through the Contact page with your order number and, briefly, what was wrong.
2. We reply with return instructions and the address to send the item to. Please wait for these instructions — an item sent back without them can be difficult to match to your order.
3. Pack the pillow so it survives the journey and send it with a tracked service.

Return shipping costs

Unless the item is faulty, incorrect or damaged in transit, the cost of returning it to us is yours. We recommend a tracked service, because until the parcel reaches us it remains your responsibility and we cannot refund an item we never receive.

Where an item is faulty, incorrect or arrived damaged, we cover the cost of the return.

Refunds

Once your return arrives and has been checked, we process the refund within 5 business days. Refunds go back to the original payment method — we cannot refund to a different card or account.

Your bank or card issuer then takes its own time to show the money in your account, typically a further 3-10 business days depending on the provider. That part is outside our control.

We refund the price you paid for the returned item. Since shipping is free on all our orders, there is no outbound shipping charge to deduct.

Faulty, damaged or incorrect items

If your pillow arrives damaged, is faulty, or is not what you ordered, contact us within a reasonable time of receiving it and include photographs. Keep the packaging. We will arrange a replacement or a full refund, including return shipping, at no cost to you.

Cancelling before dispatch

If you change your mind before your order has been dispatched, message us as soon as possible and we will usually be able to cancel it and refund you in full without any return being needed.

Exchanges

We sell a single pillow in a single size, so there is no size or colour to exchange into. If the pillow is not right for you, the return and refund process above is the route to take.

Questions

Anything unclear about a return in progress goes through the form on our Contact page. Quote your order number and we will pick it up from there.