Shipping
Shipping is free on every SELVELL order. There is no minimum, no threshold and no surcharge — the price you see on the product page is the price you pay.
Where we ship
We currently ship to:
- Spain
- European Union — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
- United Kingdom
- Switzerland and Norway
- United States and Canada
- Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong SAR, Malaysia, Israel and the United Arab Emirates
If your country is not on this list, it will not appear at checkout. The country list at checkout is always the authoritative one.
Delivery times
| Destination | Estimated delivery | Cost |
|---|---|---|
| Spain | 5-8 business days | Free |
| European Union | 7-12 business days | Free |
| Rest of world | 8-14 business days | Free |
These are estimates in business days after dispatch, not guarantees. They exclude weekends and public holidays, and they can stretch during peak retail periods and in the days around major holidays.
Processing time
Orders are prepared for dispatch within 1-3 business days of being placed. Orders placed on a weekend or public holiday are processed on the next business day.
Tracking
Every order is tracked. You receive a confirmation email when you order, and a second email with a tracking link when the parcel is dispatched. Tracking information can take up to 48 hours to start updating after you receive the link — this is normal and does not mean the parcel is lost.
Addresses
Please check your delivery address carefully before completing checkout. If you spot a mistake, contact us immediately — we can correct an address before dispatch, but not after. Parcels returned to us because of an incorrect or incomplete address can be resent, though a second delivery may take the full delivery window again.
Customs, duties and import taxes
Orders delivered outside the European Union may attract import duties, taxes or customs handling fees. These are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient. Customs processing can also add time to the delivery estimates above.
Delays, damage and missing parcels
If your tracking has not updated for more than 10 business days, or the parcel arrives damaged, contact us through the Contact page with your order number. Please keep the packaging until the matter is resolved — carriers usually ask for photographs of it.
Questions
Anything about a delivery in progress, an address change or a tracking link goes through the form on our Contact page. Include your order number and we will be able to help faster.