Contact

Talk to a person.

A person reads every email and answers within one working day. Not a chatbot, not a ticket number that disappears.

Send us a message

If it is about an order, add the order number — it gets you a faster and more useful answer.

Optional — but it gets you a faster, more useful answer.

We use what you write here only to answer you. Details on our Privacy page.

Write to us

A person reads every email and answers within one working day. Not a chatbot, not a ticket number that vanishes.

If it is about an order, put the order number in the subject line and the answer comes back faster.

Returns

Write to us before you send anything back and we will confirm the return address for your country in the same reply. Full detail on the Returns page.

Press and partnerships

Put "Press" in the subject line.

Data and privacy

Anything about your personal data — access, correction, deletion — is answered within one month. Details on the Privacy page.

Before you write

The questions we get most

Which edge do I use?

The taller edge, 11 cm, when you sleep on your side — it fills the wider distance between your shoulder and your ear. The shorter edge, 9 cm, on your back. Most people settle on one within a week.

Can I return it once I have slept on it?

Yes — you have 30 days from delivery. We ask that it comes back clean and in resaleable condition: a few nights of use is fine, a pillow that is soiled or stained is not, because it cannot be resold. Write to us first and we will confirm the return address for your country.

How do I wash it?

Unzip the cover and machine wash it. Do not wash the foam core — memory foam holds water and will not dry through. Wipe it with a damp cloth and mild soap if needed, and let it air dry completely.

How long does delivery take?

We process orders in 1 to 3 business days. After dispatch, delivery takes 5 to 8 business days in Spain, 7 to 12 in the European Union, and 8 to 14 for the rest of the world. Shipping is free everywhere we ship, and a tracking link reaches you the moment the parcel leaves.

Where has my order got to?

Check the tracking link in your dispatch email. If a week has passed with no movement, write to us and we will chase the carrier.