Refund policy
RETURN AND REFUND POLICY
Last updated: September 1, 2026
At SELVELL, we want you to be satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
Returns
To be eligible for a return, your item should be returned in its original or otherwise appropriate condition, with all included components and packaging where reasonably possible.
For hygiene reasons, products that have been extensively used, damaged after delivery, altered, or returned in an unsanitary condition may not be eligible for a voluntary return, except where applicable consumer law provides otherwise.
To request a return, contact us at:
Please do not send a product back before contacting us and receiving return instructions.
Damaged, defective or incorrect items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact support@selvell.com as soon as possible and include your order number and photographs where appropriate.
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges, where applicable, are generally non-refundable unless required by law or the return results from an error on our part.
European Union — 14-day right of withdrawal
If you are a consumer in the European Union or another jurisdiction providing an equivalent statutory withdrawal right, you may have the legal right to withdraw from an eligible distance purchase within 14 days of receiving the goods, without providing a reason.
This statutory right exists separately from SELVELL's voluntary 30-day return policy and does not limit any mandatory consumer rights available to you under applicable law.
To exercise your right of withdrawal, contact:
Exchanges
If you wish to exchange an eligible product, contact us at support@selvell.com. Depending on the circumstances, the fastest solution may be to return the original product and place a new order.
Contact
For questions regarding returns or refunds: